Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Step 1: Within 5 business days of receiving the order, follow one of the following steps:
a. Use our chat center to raise request. Go to Nykaa > Click on right side menu> Click on 'Chat Now'. Easiest way to create a return!
b. Create a return ticket through the help center. See below.
c. Contact our Customer Support team via email (firstname.lastname@example.org)
d. Call our customer care at 922-220-1010 .
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.