In case you are not satisfied or have changed your mind about particular item(s) in your order, you could either request for a replacement or a refund within 5 business days of receiving the order.
Step 1: Follow one of the following steps:
a. Via My Orders section
Go to the Nykaa App. Click on 'My Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return.
b. Via Chat Center
Use our chat center to raise request. Go to Nykaa > Click on right side menu> Click on 'Chat Now'. Easiest way to create a return!
c. Via Help Center
Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
- If request is initiated after 5 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
Categories not eligible for Return:
- Electronic products
- Personal care appliances cannot be returned due to hygiene issues
- Consumables (e.g health supplements, pills)
- Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
For questions regarding a particular item, you can read the product's 'description' on the Nykaa App for a more detailed return policy.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.