Returns will not be accepted under the following conditions:
- If request is initiated after 5 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
Categories not eligible for Return:
- Electronic products / Personal care appliances cannot be returned due to hygiene issues
- Consumables (e.g health supplements, pills, baby products)
- Sanitary pads and Diapers - Products should not be used, washed or dirty, The product must also be in its original box/packaging with all tags attached, to be eligible for returns.
- Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
- Lingerie, shapewear, swimwear and underwear
- Accessories (under Glam & Fit category)
For questions regarding a particular item, you can read the product's 'description' on the Nykaa App for a more detailed return policy.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.